Challenges And Competencies In The Islamic Pilgrimage Sector: An Investigation Of Mutawif Training Needs In Brunei Darussalam
Public Servants' Awareness of Project-Based Cash Waqf Initiatives in WP Putrajaya
Author
Najibah Farihah Haji Ramlee
Faculty of Development Management, Universiti Islam Sultan Sharif Ali, Brunei Darussalam.
DOI : https://doi.org/10.65404/JAWHAR.302002
Keywords : Mutawif Training, Islamic Pilgrimage, Competencies, Service Quality, Employment
Abstract : This study investigates the challenges and competencies required for mutawif training in Brunei Darussalam by focusing on the absence of a structured and certified training program. It aims to determine whether a formal training program is necessary by identifying key competencies, analyzing the reasons behind the lack of an established curriculum and proposing key components for an introductory guideline. Using a qualitative approach, data was gathered through semi-structured interviews with the Department of Hajj Affairs under the Ministry of Religious Affairs (MoRA), the Akademi Mutawwif Training & Consultancy Sdn. Bhd. (AMTC) in Malaysia to benchmark best practices and local Bruneian travel agencies, along with document analysis. The findings indicate that Brunei Darussalam relies heavily on foreign mutawif, especially from Malaysia and Indonesia who reside in Saudi Arabia, due to the lack of local training. Key barriers include financial constraints, seasonal employment and limited government initiatives, which hinder the establishment of a formal program. While stakeholders acknowledge its importance, concerns regarding sustainability remain. Therefore, a structured training program should be developed in collaboration with the Brunei government, universities and local travel agencies to enhance local expertise, create career opportunities and reduce dependence on foreign guides. It is hoped that this study will provide a foundation for enhancing Brunei Darussalam’s pilgrimage services and developing a self-reliant workforce of certified mutawif.
Journal Specification
The Journal of Awqaf, Zakat, and Hajj (Jawhar) is registered in MyJurnal, an online system by the Citation and Infometric Division, the Higher Education Department, MoHE. MyJurnal indexes Malaysian journals and provides bibliographic data and full-text articles across various disciplines, including Arts & Humanities, Engineering & Technology, Medical & Health Sciences, Sciences and Social Sciences.